The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender
Authors:
- Serkan AkinciSASerkan Akinci
- Safak AksoySASafak Aksoy
- 1 July 2019
- journal article
- research article
- Published by Elsevier in Tourism Management Perspectives
- Vol. 31, 184-194
Abstract
No abstract availableKeywords
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