An Integrative Model for Organization-wide Quality Improvement

Authors:
  • SSStephen M. Shortell
    Stephen M. Shortell
  • EHEdward F. X. Hughes
    Edward F. X. Hughes
  • RFRichard W. Foster
    Richard W. Foster
  • JCJames M. Carman
    James M. Carman
  • HBHeidi Boerstler
    Heidi Boerstler
  • EOEdward J. Oʼconnor
    Edward J. Oʼconnor
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Abstract
This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.