FIRM TECHNOLOGICAL READINESS AND COMPLEMENTARITY: CAPABILITIES IMPACTING LOGISTICS SERVICE COMPETENCY AND PERFORMANCE

Authors:
  • RRR. Glenn Richey
    R. Glenn Richey
  • ARAnthony S. Roath
    Anthony S. Roath
Publisher website
Google Scholar
Abstract
This manuscript explores the importance of both technological readiness and technological complementarily in the management of supplier logistics service quality and performance. From a resource based perspective, the results support the importance of technological readiness and technological complementarity as important capabilities for supply chain firms in attaining superior logistics service quality. Additionally, the long standing belief that logistics service quality is a core competency that impacts superior performance is upheld. Finally, this manuscript gives managers insight into the dynamics of managing technology across partnerships.