Le rôle de la performance logistique dans la satisfaction des consommateurs: Investigation dans la grande distribution

This publication has 19 references indexed in Scilit:

• The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce
  Transportation Research Part E: Logistics and Transportation Review, 2010
• Co‐creating logistics value: a service‐dominant logic perspective
  The International Journal of Logistics Management, 2010
• Une logistique expérientielle pour la firme de distribution : du « zéro défaut » au « zéro ennui »
  Management & Avenir, 2007
• Les stratégies des grandes surfaces en Tunisie et la qualité de service perçue par le consommateur
  La Revue des Sciences de Gestion, 2006
• Consumer evaluations of store brands: effects of store image and product attributes
  Journal of Retailing and Consumer Services, 2004
• LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE
  Journal of Business Logistics, 2003
• On the relationship between store image, store satisfaction and store loyalty
  European Journal of Marketing, 1998
• Relational Benefits in Services Industries: The Customer's Perspective
  Journal of the Academy of Marketing Science, 1998
• The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
  Journal of Consumer Research, 1991
• A Multistage Model of Customers' Assessments of Service Quality and Value
  Journal of Consumer Research, 1991