Association of Use of Online Symptom Checkers With Patients’ Plans for Seeking Care
Open Access
- 2 December 2019
- journal article
- letter
- Published by American Medical Association (AMA) in JAMA Network Open
- Vol. 2 (12) , e1918561
Abstract
Online triage tools are increasingly being adopted in health care to aid patients in identifying the appropriate care level.1 However, there is a lack of empirical evidence on how patients use virtual triage and whether these tools influence care-seeking behavior.1-3 Using data from a free online triage tool, we describe the common symptoms queried by users and analyze whether the tool was associated with the level of care that patients intended to seek.Keywords
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