Conflict in the context of care: an examination of role conflict between the bereaved and the funeral director in the UK

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Abstract
In their interaction with the bereaved there is evidence to indicate that funeral directors can become the recipients of anger. While this expression can be acknowledged as a characteristic of the grieving process, analysis of the occupational role reveals a number of areas where additional conflict can be generated. This article identifies and discusses four areas. The first three are interrelated and present issues discernible in the relationship between the funeral director and the bereaved: the economic environment of funerals; the contractual relationship between the funeral director and client; and control of the funeral. The final area considers the role of funeral director as agent between the bereaved and third parties involved in achieving the funeral performance: the funeral officiant, cemetery and crematorium.

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