Perceived Insider Status and Job Design Predict Job Attitudes and Work Performance of Restaurant Employees

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Abstract
In this article, the role of perceived insider status (PIS) as a predictor of attitudinal and behavioral work outcomes and the role of core job characteristics as moderators of this relationship has been investigated. Data from 203 employees of a casual restaurant chain in Singapore provide support for the central hypotheses. The results suggest that objective employment characteristics (full-time vs. part-time and permanent vs. seasonal) predict PIS even when controlling for organizational tenure. Moreover, PIS predicts job satisfaction, turnover intention, in-role job performance, as well as voice behavior and personal initiative. In addition to having significant main effects, enriched core job characteristics also moderate most of the relationships between PIS and the various outcomes. The article concludes with a discussion of some important implications of these findings for research and for managerial practice in the hospitality industry.

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