Customers' use of documentation
Open Access
- 1 September 1998
- conference paper
- Published by Association for Computing Machinery (ACM)
- p. 23-28
Abstract
No abstract availableThis publication has 6 references indexed in Scilit:
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- The effect of documentation on customer perception of product qualityIEEE Transactions on Professional Communication, 1996
- Browsing in hypertext: a cognitive studyIEEE Transactions on Systems, Man, and Cybernetics, 1992
- Reading and skimming from computer screens and books: the paperless office revisited?Behaviour & Information Technology, 1991
- Nobody reads documentationCommunications of the ACM, 1991
- Quality function deployment: An application perspective from digital equipment corporationNational Productivity Review, 1988