Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations

This publication has 38 references indexed in Scilit:

• Improving recommendation accuracy based on item-specific tag preferences
  ACM Transactions on Intelligent Systems and Technology, 2013
• Context-Aware Places of Interest Recommendations for Mobile Users
  2011
• Use and Impact of Online Travel Reviews
  2008
• New Recommendation Techniques for Multicriteria Rating Systems
  IEEE Intelligent Systems, 2007
• Feature Extraction
  2006
• Understanding the relationship between attribute performance and overall satisfaction
  Marketing Intelligence & Planning, 2005
• Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction
  Journal of Travel Research, 2004
• Latent semantic models for collaborative filtering
  ACM Transactions on Information Systems, 2004
• New perspectives of satisfaction research in tourism destinations
  Tourism Review, 2003
• HOW SERVICE MARKETERS CAN IDENTIFY VALUE‐ENHANCING SERVICE ELEMENTS
  Journal of Services Marketing, 1988