An integrative approach to assess qualitative and quantitative consumer feedback

This publication has 20 references indexed in Scilit:

• Do online reviews matter? — An empirical investigation of panel data
  Decision Support Systems, 2008
• All Reviews are Not Created Equal: The Disaggregate Impact of Reviews and Reviewers at Amazon.Com
  SSRN Electronic Journal, 2008
• Addressing Researchers' Quest for Hospitality Data: Mechanism for Collecting Data from Web Resources
  Tourism Analysis, 2008
• Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix
  Management Science, 2008
• Exploring the value of online product reviews in forecasting sales: The case of motion pictures
  Journal of Interactive Marketing, 2007
• The relative incidence of positive and negative word of mouth: A multi-category study
  International Journal of Research in Marketing, 2007
• The Effect of Word of Mouth on Sales: Online Book Reviews
  Journal of Marketing Research, 2006
• The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms
  Management Science, 2003
• Internet forums as influential sources of consumer information
  Journal of Interactive Marketing, 2001
• Using Internet conversations to improve product quality: an exploratory study
  International Journal of Quality & Reliability Management, 1997