Citizen and Users’ Responses to Public Service Failure: Experimentation about Blame, Exit, and Voice
Authors:
- Oliver JamesOJOliver James
- Sebastian JilkeSJSebastian Jilke
- 13 July 2017
- book chapter
- Published by Cambridge University Press (CUP)
- p. 361-375
Abstract
Experiments in Public Management Research - edited by Oliver James July 2017Keywords
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