The use of scenarios in design

Author:
  • BNBonnie A. Nardi
    Bonnie A. Nardi

Abstract
A scenario is a description of a set of users, a work context, and a set of tasks that users perform or want to perform. A scenario sketches future technologies that will help users do the things they want to do. A scenario blends a carefully researched description of some set of real ongoing activities with an imaginative futuristic look at how technology could support those activities better.