Does Choose & Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking
Open Access
- 1 August 2008
- journal article
- Published by Springer Nature in BMC Medical Informatics and Decision Making
- Vol. 8 (1) , 36
Abstract
Choose and Book is a central part of the UK Government patient choice agenda that seeks to provide patients with a choice over the time, date and place of their first outpatient appointment. This is done through the use of a computerised booking system. After a 2004 pilot study, Choose and Book was formally launched in January 2006. This is the first study of patient experience of Choose and Book since then.Keywords
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