Other consumers in service encounters: A script theoretical perspective
Authors:
- Li MiaoLMLi Miao
- Anna S. MattilaAMAnna S. Mattila
- Dan MountDMDan Mount
- 1 December 2011
- journal article
- Published by Elsevier in International Journal of Hospitality Management
- Vol. 30 (4) , 933-941
Abstract
No abstract availableKeywords
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