Utility of Artificial Intelligence–Generative Draft Replies to Patient Messages
Authors:
Open Access
- 1 October 2024
- journal article
- letter
- Published by American Medical Association (AMA) in JAMA Network Open
- Vol. 7 (10) , e2438573
Abstract
Messages from patients to care teams via patient portals are increasing1 and may be associated with burnout.2 Health systems are deploying large language models (LLMs) to address this issue by drafting replies to patient messages.3-5Keywords
This publication has 5 references indexed in Scilit:
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- AI-Generated Draft Replies Integrated Into Health Records and Physicians’ Electronic CommunicationJAMA Network Open, 2024
- Artificial Intelligence–Generated Draft Replies to Patient Inbox MessagesJAMA Network Open, 2024
- Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective AnalysisJMIR Human Factors, 2022
- Physicians’ electronic inbox work patterns and factors associated with high inbox work durationJournal of the American Medical Informatics Association, 2021