The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective
Authors:
- Mo ZhangMZMo Zhang
- Ruoqi GengRGRuoqi Geng
- Zhisheng HongZHZhisheng Hong
- Wenhao SongWSWenhao Song
- Wangshuai WangWWWangshuai Wang
- 1 July 2020
- journal article
- research article
- Published by Elsevier in International Journal of Hospitality Management
- Vol. 88
Abstract
No abstract availableKeywords
Funding Information
- Science and Technology Commission of Shanghai Municipality
- National Natural Science Foundation of China
- China Postdoctoral Science Foundation
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