Don’t keep your Internet customers waiting too long at the (virtual) front door
- 1 January 2000
- journal article
- research article
- Published by SAGE Publications in Journal of Interactive Marketing
- Vol. 14 (1) , 30-39
Abstract
No abstract availableKeywords
This publication has 10 references indexed in Scilit:
- What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service EvaluationJournal of Marketing, 1996
- How Buyers Evaluate Product Bundles: A Model of Anchoring and AdjustmentJournal of Consumer Research, 1994
- Waiting for Service: The Relationship between Delays and Evaluations of ServiceJournal of Marketing, 1994
- Determinants of Consumer Satisfaction/Dissatisfaction towards Dispute Settlements in SingaporeEuropean Journal of Marketing, 1991
- System response time and method of pay: Stress effects in computer‐based tasksInternational Journal of Human–Computer Interaction, 1989
- OR Forum—Perspectives on Queues: Social Justice and the Psychology of QueueingOperations Research, 1987
- Judgment under Uncertainty: Heuristics and BiasesScience, 1974
- The Effects of Order of Presentation of Information and Explanatory ModelsThe Journal of Social Psychology, 1970
- Primacy versus recency in persuasion as a function of the timing of arguments and measures.The Journal of Abnormal and Social Psychology, 1964
- Recency and primacy in persuasion as a function of the timing of speeches and measurements.The Journal of Abnormal and Social Psychology, 1959