Facilitating Care Delivery Redesign Using Measures of Unit Culture and Work Characteristics

Authors:
  • MGMary P. Gilman
    Mary P. Gilman
  • CMCynthia A. Mersmann
    Cynthia A. Mersmann
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Abstract
Work culture has a compelling effect on work redesign efforts. Because culture can either inhibit or promote innovation, it needs to be examined and understood. To achieve this understanding in a community hospital setting, the authors used measures of unit culture and work characteristics. The data analysis revealed cultural patterns specific to each patient care unit. Nursing staff members are using this information to effect change in their care delivery model.