Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
Authors:
- G. Tomas M. HultGHG. Tomas M. Hult
- Pratyush Nidhi SharmaPSPratyush Nidhi Sharma
- Forrest V. MorgesonFMForrest V. Morgeson
- Yufei ZhangYZYufei Zhang
Top Cited Papers
- 1 March 2019
- journal article
- research article
- Published by Elsevier in Journal of Retailing
- Vol. 95 (1) , 10-23
Abstract
No abstract availableKeywords
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