The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies
Authors:
Open Access
Abstract
No abstract availableKeywords
Funding Information
- National Natural Science Foundation of China (72074058, 72262009)
- Natural Science Foundation of Guangxi Province (2021GXNSFAA220066)
This publication has 13 references indexed in Scilit:
- Research on the influence of compensation methods and customer sentiment on service recovery effectTotal Quality Management & Business Excellence, 2020
- Service innovation process digitization: areas for exploitation and explorationJournal of Hospitality and Tourism Technology, 2019
- Book ReviewTourism Management, 2019
- The Effects of Relationship marketing of Land Operator on Relationship quality and Repurchase intentionJournal of Tourism Management Research, 2018
- A Study on Consumer Confusion by Consumer Information Search TypesJournal of Consumer Studies, 2018
- Forgiveness from Emotion Fit: Emotional Frame, Consumer Emotion, and Feeling-Right in Consumer Decision to ForgiveFrontiers in Psychology, 2016
- Factors affecting online repurchase intentionIndustrial Management & Data Systems, 2014
- The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in HotelsJournal of Travel & Tourism Marketing, 2013
- Addressing Moderated Mediation Hypotheses: Theory, Methods, and PrescriptionsMultivariate Behavioral Research, 2007
- Service recovery: Impact on satisfaction and intentionsJournal of Services Marketing, 1995