Telephone prompting to increase attendance at a Psychiatric Outpatient Clinic
Authors:
- R W BurgoyneRBR W Burgoyne
- F X AcostaFAF X Acosta
- J YamamotoJYJ Yamamoto
- 1 March 1983
- journal article
- research article
- Published by American Psychiatric Association Publishing in American Journal of Psychiatry
- Vol. 140 (3) , 345-347
Abstract
Although it has been commonly taught and has been reported elsewhere that telephone prompting increases the rate at which patients keep their first outpatient clinic appointment, this study indicated that the increased rate at which patients kept their first appointment was more likely related to socioeconomic factors (such as having a telephone) than to telephone prompting. The authors conclude that measures to improve services to patients need to be carefully scrutinized before one can assume that results following initiation of a new procedure are in fact due to that procedure.Keywords
This publication has 2 references indexed in Scilit:
- PROMPTS TO INCREASE ATTENDANCE IN A COMMUNITY MENTAL‐HEALTH CENTER1Journal of Applied Behavior Analysis, 1976
- Socioeconomic status and traditional treatment approaches reconsidered.Psychological Bulletin, 1973