The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration
- 17 January 2005
- journal article
- Published by Wiley in Public Administration Review
- Vol. 65 (1) , 76-84
Abstract
No abstract availableThis publication has 41 references indexed in Scilit:
- Why Measure Performance? Different Purposes Require Different MeasuresPublic Administration Review, 2003
- Public‐Value Failure: When Efficient Markets May Not DoPublic Administration Review, 2002
- Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and ImplementationPublic Administration Review, 2001
- Reinventing Government: City Manager Attitudes and ActionsPublic Administration Review, 2000
- Politics, Political Leadership, and Public ManagementPublic Administration Review, 1998
- Dealing with Cynical CitizensPublic Administration Review, 1997
- Preference Revelation and Public Policy: Making Sense of Citizen Survey DataPublic Administration Review, 1983
- THE USE OF SURVEYS OF SATISFACTION FOR EVALUATIONSPolicy Studies Journal, 1981
- Conceptualizing and Measuring Citizen Co‐Production of Community Safety*Policy Studies Journal, 1978
- Equity and Institutional Design in Urban Service DeliveryUrban Affairs Review, 1977