Evaluation of the efficacy of the professional development program “Patient-Centeredness in the Practice of Mid-Level Healthcare Professionals”

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Abstract
The article presents the experience of developing and implementing a continuing professional education program entitled «Patient-Centeredness in the Practice of Mid-Level Healthcare Professionals.» The relevance of the program is обусловлена the key role of nursing and other mid-level healthcare staff in shaping a positive patient experience, as well as the need to develop appropriate communication and organizational competencies. The paper describes the structure of the course, its modular design, and presents the results of a pilot study assessing participant satisfaction and the practical applicability of the acquired knowledge. The study concludes that the proposed approach is highly востребован and effective.