Public service quality: Lessons not learned

Author:

AWAlex Wright
Alex Wright

Publisher website

1 October 1997

journal article
research article
Published by Taylor & Francis in Total Quality Management

Vol. 8 (5) , 313-320
DOI:10.1080/0954412979550

Abstract

(1997). Public service quality: Lessons not learned. Total Quality Management: Vol. 8, No. 5, pp. 313-320.

Keywords