This study addressed one problem with current methods for teaching and evaluating interpersonal skills : the failure to include a wide range of behaviors reported in the literature as contributing to patient dissatisfaction and noncompliance . To address this concern , the authors developed a comprehensive interpersonal skills training program and a pretest-posttest evaluation . The tests were administered to two student groups one of which received the interpersonal skills instruction . The student group exposed to the training exhibited a significant positive change from pretest to posttest . Additionally the change for this group was significantly greater than the change for the group not exposed to interpersonal skills instruction .