A Fuzzy SERVQUAL Based Method for Evaluated of Service Quality in the Hotel Industry
Authors:
- N.M. StefanoNSN.M. Stefano
- N. Casarotto FilhoNFN. Casarotto Filho
- R. BarichelloRBR. Barichello
- A.P. SohnASA.P. Sohn
Open Access
- 1 January 2015
- journal article
- Published by Elsevier in Procedia CIRP
- Vol. 30, 433-438
Abstract
No abstract availableKeywords
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