Benchmarking Six Sigma application in Brazil

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Abstract
Purpose – The purpose of this paper is to present part of the results from a survey on Six Sigma, more specifically to identify the best practices in the use of the Six Sigma methodology. Design/methodology/approach – Data were collected in an exploratory-descriptive survey on Six Sigma adoption in companies operating in Brazil. Then, the paper presents and discusses best practices in Six Sigma application. Findings – The results point out relevant aspects related to the professionals involved with the program, the number of projects developed per year, as well as the return on investments made by companies. It is concluded that a good proportion of respondents adopt best practices according to the literature, but the subject needs a more detailed investigation of the financial benefits achieved with its application. Research limitations/implications – It is important to stress that the importance of some of these exemplary aspects vary with the type of company but, overall, they might be generalised within the sample. Practical implications – The results show that there are relevant points when applying Six Sigma that should be considered by companies interested in adopting it. Originality/value – As the application of Six Sigma is relatively recent and there is little data published about its utilisation in a developing country, it is important to expand knowledge on this subject. The best practices identified in this paper may be useful to Six Sigma users and academics.

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