The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Authors:
- Samppa SuoniemiSSSamppa Suoniemi
- Harri TerhoHTHarri Terho
- Alex ZablahAZAlex Zablah
- Rami OlkkonenRORami Olkkonen
- Detmar W. StraubDSDetmar W. Straub
Open Access
- 1 April 2021
- journal article
- research article
- Published by Elsevier in Journal of Business Research
- Vol. 127, 108-122
Abstract
No abstract availableKeywords
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