Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty
Authors:
- Andreas B. EisingerichAEAndreas B. Eisingerich
- Simon J. BellSBSimon J. Bell
- 1 May 2006
- journal article
- research article
- Published by Springer Nature in Journal of Financial Services Marketing
- Vol. 10 (4) , 86-97
Abstract
No abstract availableKeywords
This publication has 29 references indexed in Scilit:
- Editorial: Consumer empowerment in financial services: Rhetoric or reality?Journal of Financial Services Marketing, 2002
- Consumer education and service quality: conceptual issues and practical implicationsJournal of Services Marketing, 2002
- Customer Evaluations of Service Complaint Experiences: Implications for Relationship MarketingJournal of Marketing, 1998
- The Behavioral Consequences of Service QualityJournal of Marketing, 1996
- A Dynamic Process Model of Service Quality: From Expectations to Behavioral IntentionsJournal of Marketing Research, 1993
- Service encounters and service relationships: Implications for researchJournal of Business Research, 1990
- Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin, 1988
- On the evaluation of structural equation modelsJournal of the Academy of Marketing Science, 1988
- The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.Journal of Personality and Social Psychology, 1986
- Evaluating Structural Equation Models with Unobservable Variables and Measurement ErrorJournal of Marketing Research, 1981