E-service
Authors:
Open Access
- 1 June 2003
- journal article
- Published by Association for Computing Machinery (ACM) in Communications of the ACM
- Vol. 46 (6) , 36-42
Abstract
Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services, to garner long-term customer relationships and loyalty.Keywords
This publication has 5 references indexed in Scilit:
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