PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT
Authors:
- Martin SarnovskyMartin Sarnovsky
- Juraj SurmaJSJuraj Surma
Open Access
- 1 March 2018
- journal article
- Published by Technical University of Kosice, Faculty of Electrical Engineering and Informatics in Acta Electrotechnica et Informatica
- Vol. 18 (1) , 57-62