Heed, a missing link between trust, monitoring and performance in knowledge intensive teams
- 1 January 2008
- journal article
- research article
- Published by Taylor & Francis in The International Journal of Human Resource Management
- Vol. 19 (1) , 19-40
Abstract
This longitudinal study aimed to explain performance differences of knowledge intensive project teams. Team level data gathered at three measurement moments were used. Antecedents of performance studied were: trust in team members, trust in supervisors, monitoring by team members and monitoring by supervisors. Heedful interrelating, a concept developed by Weick and Roberts ( 1993 Weick, K.E. and Roberts, K.H. 1993. Collective Mind in Organizations: Heedful Interrelating on Flight Decks. Administrative Science Quarterly, 38: 357–381. [Crossref], [Web of Science ®] [Google Scholar] ) was expected to mediate between trust in team members, monitoring by team members and team performance. Correlation analysis and structural equation modelling were employed to analyse the data. The results show that heedful interrelating of team members, built on a combination of trust and monitoring by team members and trust in supervisors is an important factor in promoting team performance.Keywords
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