The effect of affective response to corporate social irresponsibility on consumer resistance behaviour: validation of a dual-channel model
Open Access
- 1 February 2019
- journal article
- research article
- Published by Taylor & Francis in Journal of Marketing Management
- Vol. 35 (3-4) , 253-276
Abstract
This paper delineates a dual-channel model of consumer resistance towards corporate social irresponsibility. The model assumes a conditional mediational relationship among affective response to corporate social irresponsibility and ethical judgement as drivers of consumers’ inclination towards boycotting, protesting and negative word-of-mouth. Mediation-analysis results are largely in line with the model hypotheses: Affective response to corporate social irresponsibility solely has a significant direct effect on resistance inclination of consumers with a low preference for ethical products. Moreover, contractualistic and moral equity (utilitarian) judgement mediate(s) the effect of affective response on resistance intention for consumers with high (low) ethical product preferences. Based on the empirical findings, the paper presents practical implications and avenues for future research.Keywords
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