A service quality measurement architecture for hot spring hotels in Taiwan
Authors:
- Ling-Feng HsiehLHLing-Feng Hsieh
- Li-Hung LinLLLi-Hung Lin
- Yi-Yin LinYLYi-Yin Lin
- 1 June 2008
- journal article
- Published by Elsevier in Tourism Management
- Vol. 29 (3) , 429-438
Abstract
No abstract availableThis publication has 26 references indexed in Scilit:
- Determinants of Chinese hotel customers’ e-satisfaction and purchase intentionsTourism Management, 2006
- A Unified Framework for Multicriteria Evaluation of Transportation ProjectsIEEE Transactions on Engineering Management, 2004
- The evaluation of airline service quality by fuzzy MCDMTourism Management, 2002
- An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellersTourism Management, 2000
- Guests' satisfaction with tourism services: A case of health resorts in SloveniaThe Tourist Review, 1998
- Tourism quality plan: An effective tourism policy toolThe Tourist Review, 1997
- SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service QualityJournal of Marketing, 1994
- Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteriaJournal of Retailing, 1994
- Turn your spa into a winnerCornell Hospitality Quarterly, 1992
- SpasCornell Hospitality Quarterly, 1990