Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support.
Authors:
- Aaron C. H. SchatASAaron C. H. Schat
- E. Kevin KellowayEKE. Kevin Kelloway
- 1 April 2003
- journal article
- Published by American Psychological Association (APA) in Journal of Occupational Health Psychology
- Vol. 8 (2) , 110-122
Abstract
This study examined the buffering effects of 2 types of organizational support--instrumental and informational--on the relationships between workplace violence/aggression and both personal and organizational outcomes. Based on data from 225 employees in a health care setting, a series of moderated multiple regression analyses demonstrated that organizational support moderated the effects of physical violence, vicariously experienced violence, and psychological aggression on emotional well-being, somatic health, and job-related affect, but not on fear of future workplace violence and job neglect. These findings have implications for both research and intervention related to workplace violence.Keywords
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