Causal recipes for customer loyalty to travel agencies: Differences between online and offline customers
- 1 November 2016
- journal article
- Published by Elsevier in Journal of Business Research
- Vol. 69 (11) , 5512-5518
Abstract
No abstract availableFunding Information
- Fundação para a Ciência e a Tecnologia (UID/SOC/04521/2013)
- Fundação para a Ciência e a Tecnologia (UID/SOC/04521/2013)
This publication has 41 references indexed in Scilit:
- An integrative model of consumers' intentions to purchase travel onlineTourism Management, 2015
- Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel IndustryJournal of Hospitality & Tourism Research, 2010
- Investigating the service brand: A customer value perspectiveJournal of Business Research, 2009
- Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderatorTourism Management, 2008
- Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism researchTourism Management, 2008
- Developing a multidimensional and hierarchical service quality model for the travel agency industryTourism Management, 2008
- The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sectorTourism Management, 2006
- Consumer reactions toward clicks and bricks: investigating buying behaviour on-line and at storesBehaviour & Information Technology, 2004
- E‐satisfaction and e‐loyalty: A contingency frameworkPsychology & Marketing, 2003
- A Paradigm for Developing Better Measures of Marketing ConstructsJournal of Marketing Research, 1979