Why Companies in Jordan Should Adopt e-Business Solutions?
Authors:
- 1 April 2020
- conference paper
- Published by Institute of Electrical and Electronics Engineers (IEEE)
- p. 272-276
Abstract
E-Commerce (EC) is wide-spreading in the last few years as a countermeasure for economic turndown. Companies are adopting EC to cut costs, survive in the economic turndown, or gain a competitive advantage. Customer support can play a significant role in EC and may add a competitive advantage by combining sales and marketing with customer service. An Omnichannel contact center is an example of such an advantage, and we are spotlighting it with a real example. Finally, we found that businesses are rapidly moving toward EC, and the brick-and-mortar business model is disappearing.Keywords
This publication has 2 references indexed in Scilit:
- Alexa, Siri, Cortana, and More: An Introduction to Voice AssistantsMedical Reference Services Quarterly, 2018
- Building Organizational Capabilities for Managing Economic Crisis: The Role of Market Orientation and Strategic FlexibilityJournal of Marketing, 2001