Abstract
Communication in Public Higher Education Institutions (IESP) with distant campuses is compromised by distance. Managing communication in these institutions is important because they are places for knowledge creation. This study sought to discover if there are guidelines that address communication strategies in public institutions. We verified if the Universidade Federal do Espírito Santo (UFES) has adopted any of these strategies, as it has four campuses and almost 30 teaching centers. Communication should be used strategically and value the human factor of an institution. Therefore, some principles were pointed out regarding what communication is, its types, models, theories, and the result of its articulation with universities. In 2020, UFES adhered to the United Nations (UN) 2030 Agenda for Sustainable Development and began to use communication aimed at the institution’s sustainability. Internal communication is suitable for management, as it values the institutional culture and engagement, contributing to the construction of a cohesive organizational environment oriented towards collective goals, especially when directed at the internal public.

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