The document reviews the power quality monitoring programs at CP&L, a Progress Energy Company. The company embarked on an aggressive energy delivery strategic initiative. The basic objectives were to develop and gather a knowledge base on what we deliver and to increase the credibility of the service: maximize the distribution system performance and efficiency; improve the service restoration response; and improve customer satisfaction. To achieve these objectives we planned and installed power quality monitoring and load monitoring in all of the substations on our system. We also use the monitoring system to control substation and feeder capacitors. The system also provides substation controls and alarms.