Ascertaining the effects of service quality on customer loyalty in the context of ocean freight forwarders: An integration of structural equation modeling and network data envelopment analysis
Authors:
- Shih-Liang ChaoSCShih-Liang Chao
- Ming-Miin YuMYMing-Miin Yu
- Yu-Han SunYSYu-Han Sun
- 17 February 2023
- journal article
- research article
- Published by Elsevier in Research in Transportation Business & Management
- Vol. 47
Abstract
No abstract availableKeywords
Funding Information
- Ministry of Science and Technology, Taiwan
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