Personality orientations, emotional states, customer satisfaction, and intention to repurchase
Authors:
- John GountasJGJohn Gountas
- Sandra GountasSGSandra Gountas
- 1 January 2007
- journal article
- Published by Elsevier in Journal of Business Research
- Vol. 60 (1) , 72-75
Abstract
No abstract availableKeywords
This publication has 14 references indexed in Scilit:
- The Impact of Interpersonal Satisfaction on Repurchase DecisionsJournal of Supply Chain Management, 2003
- The Role of Emotions in Service EncountersJournal of Service Research, 2002
- The Intrapersonal Functions of EmotionCognition and Emotion, 1999
- The Role of Emotions in MarketingJournal of the Academy of Marketing Science, 1999
- Measuring Emotions in the Consumption ExperienceJournal of Consumer Research, 1997
- Stability of emotion experiences and their relations to traits of personality.Journal of Personality and Social Psychology, 1993
- Extraversion, neuroticism and susceptibility to positive and negative mood induction proceduresPersonality and Individual Differences, 1989
- The stability of mood variability: A spectral analytic approach to daily mood assessments.Journal of Personality and Social Psychology, 1987
- The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer BehaviorJournal of Consumer Research, 1986
- A dimensional approach to the circular ordering of the emotionsMotivation and Emotion, 1982