Human-centred co-design of a dual-purpose heart failure dashboard

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Abstract
Introduction: Heart failure care requires coordination across hospital and community settings, yet information is often fragmented across electronic medical records and clinical systems. Clinical dashboards can bring together and display information to support care delivery and service management; however, existing dashboards have generally focused on specific measures, interventions and monitoring pathways. This study aimed to co-design, iteratively develop and user-test an integrated heart failure dashboard that links patient-level clinical decision-making with service-level management. Methods: A human-centred design approach comprising needs identification, collaborative ideation, iterative prototype development and end-user testing was applied across two complementary operational and clinical dashboard streams. Thirty-six clinicians, health service managers, data and implementation scientists, and consumers from metropolitan and regional services participated. Results: For operational decision-making, participants prioritised real-time visibility of patients across heart failure services, patient trajectories, service-performance information, and identification of variation in guideline-directed care and outcomes. Clinical priorities included rapid synthesis of longitudinal information, optimisation of guideline-directed medical therapy, continuity across care settings, and clinical workload prioritisation. These requirements informed the dashboard prototypes. Many prioritised information elements were incompletely represented in structured data and distributed across disconnected systems and structured and unstructured clinical data sources. Conclusion: Human-centred co-design identified complementary patient- and service-level information needs and translated them into linked dashboard prototypes. The proposed dashboard brings together current clinical status and longitudinal heart failure care history at the patient-level alongside service-level patterns. Implementation is required to evaluate whether these linked views improve care processes and patient outcomes.
Funding Information
  • Australian Government Medical Research Future Fund Cardiovascular Health Mission (2021/MRF2008991)

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