Improving Quality, Minimizing Error: Making It Happen
Authors:
- Mark R. ChassinMCMark R. Chassin
- Donald M. BerwickDBDonald M. Berwick
- Thomas W. NolanTNThomas W. Nolan
- John WhittingtonJWJohn Whittington
- Nancy E. AdlerNANancy E. Adler
- Katherine NewmanKNKatherine Newman
- Ann E. RogersARAnn E. Rogers
- Wei-Ting HwangWHWei-Ting Hwang
- Linda D. ScottLSLinda D. Scott
- Linda H. AikenLALinda H. Aiken
- David F. DingesDDDavid F. Dinges
- 1 May 2001
- journal article
- Published by Health Affairs Publishing, LLC in Health Affairs
- Vol. 20 (3) , 68-81
Abstract
Medical errors and the quality problems to which they lead harm millions of Americans each year. If we are to reduce errors and improve quality substantially, we must create systems and care processes that anticipate inevitable human errors and either prevent them or compensate for them before they cause harm. Formidable barriers now stand in the way of progress. Success will require a multifaceted strategy, including public education, government investment and regulation, payment system restructuring, and leadership from within the delivery system.Keywords
This publication has 15 references indexed in Scilit:
- Quality of Medical Care Delivered to Medicare BeneficiariesJAMA, 2000
- The Quality of Early-Stage Breast Cancer CareAnnals of Surgery, 2000
- Decreasing Antibiotic Use in Ambulatory PracticeJAMA, 1999
- A Report Card on Continuous Quality ImprovementThe Milbank Quarterly, 1998
- Is Health Care Ready for Six Sigma Quality?The Milbank Quarterly, 1998
- The Urgent Need to Improve Health Care QualityInstitute of Medicine National Roundtable on Health Care QualityJAMA, 1998
- Incidence of Adverse Drug Events and Potential Adverse Drug EventsJAMA, 1995
- Systems Analysis of Adverse Drug EventsJAMA, 1995
- Error in MedicineJAMA, 1994
- Quality of Care1991