Service Support Levels: An Organized Approach to End-User Computing
Authors:
- 1 December 1986
- journal article
- Published by MIS Quarterly in MIS Quarterly
- Vol. 10 (4) , 337-349
Abstract
The rapid growth of end-user computing is a double-edged sword: it offers new opportunities for improving the effectiveness of organizations, but it also creates new risks for a firm's information resources. This paper describes an organized approach for effectively managing end-user computing, it is based on the definition of “service support levels” which link support services to responsibilities. These levels form the basis of a cooperative effort between the MIS department and the end user.Keywords
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