Abstract
Internal communication is often equated with internal communication satisfaction (ICS), even though the second is the consequence of the first. In other words, it is a relationship between the antecedents (communication practices) and the consequences (communication satisfaction). ICS can be defined as a socioemotional result of communication interaction or as employees' satisfaction with various aspects of communication within the organization. In defining the model described in this book, one of the key variables that was explored was ICS. The model describes how it relates to workplace attitudes and through that – what it affects and what it is affected by. The sixth chapter defines communication satisfaction as a consequence of communication practices. It also puts the communication satisfaction in the context of communication within organizations and explains what ICS is exactly, what it consists of and how to measure it. Additionally, and most importantly, this chapter describes outcomes of higher ICS, explaining why organizations should strive to ensure ICS among their employees.