Satisfaction with service recovery: Perceived justice and emotional responses
Authors:
- Ana Belén del Río-LanzaARAna Belén del Río-Lanza
- Rodolfo Vázquez-CasiellesRodolfo Vázquez-Casielles
- Ana Ma Díaz-MartínADAna Ma Díaz-Martín
Top Cited Papers
- 1 August 2009
- journal article
- Published by Elsevier in Journal of Business Research
- Vol. 62 (8) , 775-781
Abstract
No abstract availableFunding Information
- Ministerio de Educación, Cultura y Deporte (MEC-04-SEJ-05267)
This publication has 46 references indexed in Scilit:
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