Message Humanness as a Predictor of AI’s Perception as Human: Secondary Data Analysis of the HeartBot Study

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Abstract
Background: Artificial intelligence (AI) chatbots have become prominent tools in health care to enhance health knowledge and promote healthy behaviors across diverse populations. However, factors influencing the perception of AI chatbots and human-AI interaction are largely unknown. Objective: This study aimed to identify interaction characteristics associated with the perception of an AI chatbot identity as a human versus an artificial agent, adjusting for sociodemographic status and previous chatbot use in a diverse sample of women. Methods: This study was a secondary analysis of data from the HeartBot trial in women aged 25 years or older who were recruited through social media from October 2023 to January 2024. The original goal of the HeartBot trial was to evaluate the change in awareness and knowledge of heart attack after interacting with a fully automated AI HeartBot chatbot. All participants interacted with HeartBot once. At the beginning of the conversation, the chatbot introduced itself as HeartBot. However, it did not explicitly indicate that participants would be interacting with an AI system. The perceived chatbot identity (human vs artificial agent), conversation length with HeartBot, message humanness, message effectiveness, and attitude toward AI were measured at the postchatbot survey. Multivariable logistic regression was conducted to explore factors predicting women’s perception of a chatbot’s identity as a human, adjusting for age, race or ethnicity, education, previous AI chatbot use, message humanness, message effectiveness, and attitude toward AI. Results: Among 92 women (mean age 45.9, SD 11.9; range 26-70 y), the chatbot identity was correctly identified by two-thirds (n=61, 66%) of the sample, while one-third (n=31, 34%) misidentified the chatbot as a human. Over half (n=53, 58%) had previous AI chatbot experience. On average, participants interacted with the HeartBot for 13.0 (SD 7.8) minutes and entered 82.5 (SD 61.9) words. In multivariable analysis, only message humanness was significantly associated with the perception of chatbot identity as a human compared with an artificial agent (adjusted odds ratio 2.37, 95% CI 1.26-4.48; P=.007). Conclusions: To the best of our knowledge, this is the first study to explicitly ask participants whether they perceive an interaction as human or from a chatbot (HeartBot) in the health care field. This study’s findings (role and importance of message humanness) provide new insights into designing chatbots. However, the current evidence remains preliminary. Future research is warranted to understand the relationship between chatbot identity, message humanness, and health outcomes in a larger-scale study.

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