Does IT Bring Hope for Wellbeing?

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Abstract
The first part of this chapter reviews the design, implementation, and customer experience with the OLDES SW tele-care platform developed within the EU project Older people’s e-services at home. The OLDES solution has been successfully tested at two different locations: in Italy with the participation of a group of 100 seniors (including 10 senior citizens suffering from heart disease), and in the Czech Republic, with the involvement of a group of 10 diabetic patients. The suggested OLDES approach proved to be an effective solution for municipalities, hospitals, and their contact centres for providing health and social services. The project partners therefore decided to develop a second generation of the system called SPES (Support to Patients through E-Service Solutions), which started in April 2011. The SPES project aims at transferring the original approach and results achieved in implementing the OLDES focusing on new target problem domains: dementia, mobility-challenged persons, respiratory problems, and social exclusion.