Influencing customer compensation expectations in service failures: Comparing the roles of service robots and human employees
Authors:
- Jinzhu SongJSJinzhu Song
- Chenming WenCWChenming Wen
- Youlin HuangYHYoulin Huang
- 29 November 2024
- journal article
- research article
- Published by Elsevier in International Journal of Hospitality Management
- Vol. 126
Abstract
No abstract availableKeywords
Funding Information
- Zhejiang Province Department of Education
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