Abstract
This study is a methodological theoretical essay with a descriptive approach, in which the objective is to analyze the concepts about health and disease, reflect on the health concepts that are exercised in modern society, under the light of the author Canguilhem in his work “The normal and the pathological”, considering the current models of attention and health care, with emphasis on situations experienced in the context of Primary Health Care (PHC). We bring here a problem situation, in which a user seeks the service numerous times with the same complaint and without getting adequate care for her demands. The fragmented work is observed, based on a model that aims at producing and providing the highest number of consultations in a short period of time, disregarding the determining factors in the health and illness process of that individual, distorting the proposal brought by the PHC. In view of the discussions presented in this essay, the need for discussions based on sociology and philosophy in the areas of health is highlighted. It is noticeable the fragility of professional health training in the face of conceptual definitions of health and disease, and the understanding of subjects who seek health services with different demands.